Description
UNS2980c-ZV4 ABB innovative solutions represented by “Internet of Things+” technology are the focus of this “ABB Automation World” exhibition. “Internet of Things+”, that is, “the interconnection of things, services and people”. In ABB’s view, “Internet of Things+” means not only the upgrading of information and intelligent technology, but also the exploration of manufacturing enterprises from single product manufacturing to building an intelligent manufacturing ecosystem and transforming to products and services.
However, in the process of this transformation, UNS2980c-ZV4 customers will also have more customized demands, which will also pose a new challenge to ABB’s customer service capabilities. Jiang Haibo believes that in the case of market changes, how to use ABB’s technology and services to change the process and production process, solve the problems of manufacturing cycle, product model and cost, and make customers’ products more competitive, so as to achieve the transformation and upgrading of the whole system is of paramount importance.
“Now, the connotation of service is no longer the original simple service!” Jiang Haibo said.
He explained that, “The service is no longer the situation that the UNS2980c-ZV4 will face losses when it stops just to ensure the continuous operation of the system in the rapid expansion stage of production capacity. The current situation is capacity saturation, but the customer’s requirement is not to replace the existing equipment, but how to improve the production efficiency and meet the demand for personalized production through advanced technology and engineering services. This has very high requirements for us, especially for engineering services Requirements of service personnel. ” For example, at present, the demand for newsprint is getting less and less, but the consumption of packaging paper is still growing. The paper mill hopes to transform the existing equipment, switch the production of paper varieties, and transform the newsprint production line into the packaging paper production line. The steel plant also has a similar demand. The existing equipment will be upgraded to produce high-quality steel grades with better quality and meeting the requirements.
“This requires more personnel who can understand the entire production process and the entire intelligent production, which involves the allocation of human resources and requires a high level of personnel. Thanks to the development of more than 20 years, we have trained many professional service talents, who can be fully used together with the current global support network to deal with the new situation.” Jiang Haibo said.
In fact, as one of the elements of the concept of “Internet of Things+”, the role of “people” is increasingly important, and Tang Weishi also emphasized the positive role of “people” in “the interconnection of things, services and people”. He pointed out that in the whole automation process, the decision-making role of people is more critical. “If we analyze most of the reasons for downtime, the specific order of each situation may be different, but there will be many human operation errors or downtime caused by human factors, so ‘people’ play an increasingly important role in the entire operating environment. We want to achieve ‘Internet of Things+’, and also ensure that ‘people’ can keep alert at any time or have the appropriate information they need.”
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